I'm heading north again right now, back up to West Elm for the second day in a row.
I picked up our new storage bench yesterday, brought it home, and started to build it. Now, I'm an IKEA veteran. I've got a black belt in hex key and majored in modular furniture construction in grad school. At first, I was uber-impressed with West Elm's instructions. Everything was well labeled. All of the parts were well labeled. All of the steps were written out in clear and concise English. Kudos.
Unfortunately, when I got to Step 2 I found that the instruction diagrams no longer matched the pieces of furniture in front of me. As we continued to put it together, Amanda and I discovered that Wooden Dowel Hole (B) was drilled too far down and caused two dowels to push against each other at a corner joint. End result? Broken bench due to wood buckling and splitting.
I was pissed.
I called West Elm this morning. I asked for the sales lady who helped me yesterday. After treating me like a stalker ("Sir, we're not allowed to give out information about our employees' work schedules."), we chatted about the effed up piece of bench on my living room rug.
Much to their credit, they offered to 1.) replace it for a new one, and 2.) build the new one for me so that it'll just be waiting for me to pick it up when I get up there.
So, I'm taking broken-old-bench #1 to replace it for nifty-new-bench #2.
We'll see how it goes.